1) What personal information we collect

We may collect:

• Account data: name, phone number, email, profile photo, language preferences.

• Trip data: pickup/drop-off locations, routes, trip time, booking history, communications in-app.

• Location data: precise location during trips (if you enable location permissions).

• Device & technical data: IP address, device identifiers, OS/app version, crash logs, cookies (website).

• Payment data (if applicable): transaction references, amounts, refunds (payment providers typically store card details, not us).

2) How we use personal information

We use personal information to:

• create and manage accounts;

• enable trip matching, booking, navigation, and safety features;

• provide customer support and resolve disputes;

• prevent fraud and enforce policies;

• process payments/refunds (if applicable);

• improve and maintain the Services (analytics, debugging, quality).

3) Who we share information with

We may share personal information with:

• Other users (limited to what’s needed for a trip, e.g., name/initials, pickup details, contact methods);

• Service providers (cloud hosting, analytics, messaging, customer support tools, payment processors);

• Authorities or emergency services where required by law or necessary to protect safety.

4) Storage, security & retention

We store information securely and use reasonable safeguards (access controls, encryption where appropriate). We retain information only as long as needed for the purposes described, legal obligations, dispute resolution, and enforcement.

5) Your rights (access & correction)

You can request access to, or correction of, your personal information by emailing support@gosplit.co.nz. New Zealand privacy principles provide rights to request access and correction.

6) Complaints

If you have a privacy complaint, contact support@gosplit.co.nz. If unresolved, you may complain to the Office of the Privacy Commissioner (NZ).

7) International data transfers

Some suppliers may store/process data outside New Zealand. Where we transfer data overseas, we take steps to ensure it is protected appropriately.

8) Cookies (website only)

We may use cookies or similar tools for site functionality and analytics. You can control cookies via browser settings.

9) Updates to this Policy

We may update this Policy. We will post updates in-app or on our website.